Store Hours and Policies
Below is a listing of our store hours
Monday: By Appointment
Tuesday: By Appointment
Wednesday: 10:00am – 4:00pm
Thursday: 10:00am – 4:00pm
Friday: 10:00am – 4:00pm
Saturday: 10:00am – 4:00pm
Mondays and Tuesdays are by appointment, and are blocked off for any customer that would like to meet to work on their project one on one. Its an opportunity to meet at the store and receive undivided attention without any interruptions. We encourage our customers to inquire about this option…
Outside of these posted hours you can contact us via email at firstname.lastname@example.org for a quick response
***Please note that we are closed on all Statutory holidays, and every Sunday that proceeds a holiday Monday***
At Urban Cabin, we take pride in the exceptional quality and craftsmanship of our furniture. Our attention to detail in design, material and construction is exceptional, and so is our commitment to customer satisfaction, but we understand that sometimes things don’t work out, and below is an outline of our policy.
We try to carefully inspect each item prior to shipment, but should you discover a defect in your furniture, please contact us at 778.471.5858 immediately. Furniture that is refused because it does not fit through an entryway will be refunded in merchandise or store credit only.
STOCKED NON FURNITURE ITEMS
We accept returns for Non-Furniture Items within 30 days.
Custom orders are custom-made upon order and are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damages. Customers will have 24 hours from placement of custom orders to cancel. After 24 hours, a 30% restocking fee on sale price, will be retained by Urban Cabin and cannot be refunded. We reserve the right to offer store credit in lieu of charging a restocking fee.
FINAL SALE & CLEARANCE ITEMS
Clearance items, as well as floor stock items sold as is are considered final-sale items and cannot be returned.